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3 facts about the ISDN copper disconnection

Article re-shared via our partners, Maquarie Telecom. Photo by Alina Grubnyak on Unsplash

Some telcos are using pressure tactics to migrate businesses with incorrect disconnection timing information - here's what you need to know:

Fact 1: Business customers have ample time to plan their ISDN migration away from the copper network onto nbn.


Despite pressure from other telcos that businesses only have weeks left to lock in the migration of their ISDN voice services, ISDN disconnection is only taking effect from 30th September 2019. Now is the time for your customers to evaluate their options and plan ahead. Let's ignore any pressure cooker tactics and assist with migration planning.

Fact 2: You are able to provide your customer with timing information about their ISDN disconnect.


If you, or your customer, are concerned about business voice services being cut off, see this factsheet from nbn or contact us to understand timings. While some customers may have already experienced PSTN and Special Service disconnection letters, ISDN has different timing to these services until the 30th September 2019 disconnection commencement date.

Fact 3: The tier 1 telcos don't want customers to have flexibility and choice.


If your customers succumb to pressure from their existing telco to 'sign on the dotted line', they are blocking themselves from having flexibility and choice. It makes sense for the tier 1 telcos to lock customers into their closed networks so they are able to continue paying off their expensive infrastructure. This is a fact they certainly don't want to publicise.

For more information on how you can be better prepared, don't hesitate to contact us.

April 16, 2019