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Managed Services

NCINGA Managed Services span the gamut of infrastructure and security services. We provide you with IT Infrastructure operations transparency, so you understand the technology requirements upfront and the costs associated with digitising and securing your enterprise. Our support services are available to you 24/7. We’ll monitor your systems for any threats to help you with proactive risk mitigation and reduce downtime where possible. With us overseeing your core technology functions, your team has the flexibility to focus on your strategic growth initiatives.

For productive enterprise operations

Service Desk Management
Create a single point of contact to record and serve all of your team's IT needs. L1 application support and L1 incident handling. Coordinate with both internal and external teams during incidents. Our Service Desk team will own all support tickets reported to us until they are resolved by either internal or external technical teams. Our team will also generate periodic reports to support decision making.
End User Management
Onboard users by creating accounts, setting up access and transferring IT assets. Manage end user devices for access permission, device management, monthly security patch deployments, AV/EDR solutions management, VOIP extensions, etc. Offboard users when they no longer need access by disabling accounts and access, and asset collection. Plus, manage Wi-Fi accounts and guest access.
M365 and GWS Service Management
We will manage M365 and GWS services including provisioning, handling licences, optimising services and subscriptions, etc. on your behalf.
Vendor and IT Asset Management
Communicate with vendors during incident management and equipment maintenance. Manage the asset lifecycle and maintain IT asset inventory, and perform periodic audits.

For agile, scalable IT infrastructure

Infrastructure and Application Monitoring
Understand device and service availability, escalate alerts to relevant technical teams, generate capacity reports, and gain insights to analyse trends over time.
Infrastructure and Application Management
Manage apps and infrastructure end-to-end, respond to incidents quickly, manage problems, enforce change management, backup data for easy restoration if required, and manage security patches etc.

For addressing security risks before they impact your enterprise

SOC as a Service
Covers Managed Detection and Response (MDR), emergency incident response, threat hunting assessments, ransomware readiness assessment, security configuration assessments, and Security Information and Event Management (SIEM) delivered through or Security Operations Center.
Cyber Risk Management
Includes Vulnerability Management as a Service (VMaaS), Penetration Testing (PT)...

Citrus understands this ever-evolving solution landscape and has partnered with market leaders to deliver a comprehensive communication and collaboration solution.

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