Citrus Solutions Announces the Launch of the Citrus AI Voice Agent – A Secure, Cloud-Based, Enterprise-Grade Voice Automation Platform
Sydney, Australia – Citrus Solutions today announced the upcoming launch of the Citrus AI Voice Agent, a secure, enterprise-grade, cloud-based voice automation platform designed to transform how organizations manage high-volume customer communications across healthcare, hospitality, retail, automotive, real estate, and other service-driven industries.
The Citrus AI Voice Agent enables organizations to automate complex, natural voice conversations using generative AI and real-time workflow orchestration. The platform delivers responsive, human-like voice interactions at scale, helping organizations reduce operational costs, minimize missed calls and opportunities, and enhance customer experience without increasing staffing overhead.
The platform’s initial commercial release will focus on the healthcare sector, addressing critical challenges such as missed appointments, administrative inefficiencies, limited after-hours access, and ongoing workforce constraints. From this foundation, Citrus Solutions will expand into additional industries through reusable voice workflows and industry-specific templates, supporting use cases including retail enquiries, automotive dealership lead engagement, and property enquiry management.
“Our vision is to enable organizations to engage customers through AI-powered voice automation that delivers consistent, human-like interactions while improving productivity and replacing high-cost, manual customer engagement models,” said Nalaka Karunaratne, Founder & CEO of Citrus Solutions.
The Citrus AI Voice Agent is delivered as a secure, cloud-hosted, enterprise-ready solution, designed with security and compliance at its core. The platform is built to align with SOC 2 controls and supports HIPAA-compliant deployments, incorporating robust data protection, access controls, auditability, and secure handling of sensitive information. This ensures the solution meets the regulatory and governance requirements of healthcare and other highly regulated industries.
The platform supports flexible, usage-based commercial models, allowing organizations to scale adoption in line with business demand while maintaining operational and financial control.
The full commercial launch is planned following early pilot deployments with healthcare organizations across Australia.
Citrus understands this ever-evolving solution landscape and has partnered with market leaders to deliver a comprehensive communication and collaboration solution.