Contact Centre

Reinventing the customer experience - no matter what channel your customer uses.

Customers are demanding more personalised service experiences

Providing solution flexibility

Utilising cloud, on-prem and hybrid

Right amount of AI

Efficient automations that delivers business impact

End-to-end managed service

Including regular QAS reporting

Third-party integrations

Integrate with Salesforce, Callabrio + more

Transform your Customer Experience today

We’re service-led,
solutions focussed

Power of an open Platform

Ability to embed communication functionality into workflow applications for increased productivity

Integrations with leading business applications, including Salesforce®, Google, Box, Okta, Microsoft Office 365™, Oracle, and Zendesk®

Customization and design of systems, by customers, with RingCentral Connect Platform™

The new collaborative workforce

All-inclusive cloud communications solution with HD voice, video, messaging, conferencing, and fax capabilities.

Team workspace with fully featured messaging, collaboration, file sharing, and task management, integrated with RingCentral.

Office Fully mobile user experience across any device, including Android™, iOS®/Apple Watch® app.

Global Communications that scale

Ability to add global geographies to existing account with the click of a button through Global Office™ solution

Single, easy-to-use, centralized interface for managing all offices and users

Flexibility to scale up or down with business demands

PersonaliSed customer engagement

Omnichannel interaction via voice, chat, messaging, and email through RingCentral Contact Center

Skills-based routing, advanced IVR, and real-time analytics

Easy integration with popular CRM applications

Download our
Capabilities Brochure

For a complete overview of what Citrus Solutions can offer your business, click the link below.

Download Brochure


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