The importance supporting our customer sales and service have been profoundly impacted by global pandemic events in 2020, which has driven businesses and IT leaders into embracing a new customer experience reality.
We help businesses deliver simple, collaborative and effortlessly-actionable Contact Centres to exceed customer expectations, as well as:
Utilising cloud, on-prem and hybrid
Efficient automations that delivers business impact
Including regular QAS reporting
Integrate with Salesforce, Callabrio + more
Contact Centres are emerging as one of the critical touch points in this customer experience journey as more of the physical interactions been complemented by digital experiences. These interactions need to be delightful, contextual, intelligent, flexible, and collaborative – this requires a fresh approach.
It all starts with bring together all the tools you need to make every interaction from voice to messaging and beyond – simple. Enabling your agents to access the data and insights they need enhance their experience, increase their productivity through the use of an AI-powered agent assistance and a user optimised desktop.
Citrus has developed a customisable platform with ultimate flexibility with a number pre integrated solutions components for on-premise, cloud and hybrid deployments that allow you to deliver legendary customer experiences more effectively and efficiently than ever before. These solutions have been tailored to be simple to use, with the right amount AI, built-in collaboration tools and access to data your teams need so you exceed your customers’ expectations.
The solutions are based on the WebEx Contact Centre offering and are integrated with a number of the Eco-System partners including:
In addition, we offer a comprehensive package of services including migration, implementation and managed services to ensure continued success of your contact centre investment.
Ability to embed communication functionality into workflow applications for increased productivity
Integrations with leading business applications, including Salesforce®, Google, Box, Okta, Microsoft Office 365™, Oracle, and Zendesk®
Customization and design of systems, by customers, with RingCentral Connect Platform™
All-inclusive cloud communications solution with HD voice, video, messaging, conferencing, and fax capabilities.
Team workspace with fully featured messaging, collaboration, file sharing, and task management, integrated with RingCentral.
Office Fully mobile user experience across any device, including Android™, iOS®/Apple Watch® app.
Ability to add global geographies to existing account with the click of a button through Global Office™ solution
Single, easy-to-use, centralized interface for managing all offices and users
Flexibility to scale up or down with business demands
Omnichannel interaction via voice, chat, messaging, and email through RingCentral Contact Center
Skills-based routing, advanced IVR, and real-time analytics
Easy integration with popular CRM applications
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